Please check local airport rules at your departure and arrival airports for specific requirements regarding face masks. How we’re keeping you safe: our cleaning and safety procedures. Effective today, Hawaiian eliminated change fees for guests who purchase tickets or redeem HawaiianMiles for Main Cabin, Extra Comfort or First/Premium Cabin Class seats. We have modified our boarding and deplaning process to promote safe distancing between guests. Wondering if your carry-on meets size and weight requirements? Hawaiian Airlines World Elite MasterCard:The Primary Card member is eligible to earn one (1) complimentary first checked bag on Hawaiian Airlines-operated flights. For our international service, effective Nov. 1, we reintroduced hot coffee, hot tea and cold green tea as poured beverages in the Main Cabin of our Japan flights. Hawaiian will begin flying to Ontario, California on March 16, 2021, with five weekly flights on its Airbus A321neo aircraft, the airlines' newest narrow-body jet with a 189-seat, two-class cabin. We are asking guests to remain seated at the gate area until their row is called to board. Additionally, on international routes, the aircraft is sprayed prior to every flight. And with that lesser wait time comes a lower blood pressure. We pay special attention to areas that our guests frequently touch, such as seats, seatbacks, headrests, IFE monitors, tray tables, overhead bins, walls, windows and shades, as well as galleys and lavatories, among other areas within the aircraft. The Honolulu-based carrier announced Tuesday that it will add three new dots to its route map next year, two of which are particularly noteworthy.. Click here for baggage fees and restrictions. So when the time came, I arrived … Recent studies from respected researchers such as the Harvard T.H. More information about our current flying schedule. International flights are excluded. We’re ready to welcome you back. ... beer is served for passengers in Premium class and First-class, not main cabin. ... and those seated in First Class, will be able to pre-board. Face shields cannot be used in lieu of a face covering, but may be used in addition to an appropriate face covering. We have temporarily suspended Pau Hana cart sales; however guests are welcome to bring their own food on board. Hawaiian Airlines’ first class consists of 18 seats in three rows in a 2-2-2 configuration. On Board Our Aircraft magazines during boarding at the gates. Guests who are unable to wear a face covering due to a medical condition or disability will be required to complete an assessment with a medical professional via phone at the airport. We also recommend that guests bring their own earbuds, as they will also not be available for purchase. Shared newspapers are no longer available. In first class, you’ll get a full 180 degree lie-flat seat with all the perks. Ontario will complement Hawaiian’s existing service at Los Angeles (LAX) and growing presence at Long Beach. Complimentary bottled water will be provided to each guest. Get notifications for low fares & special deals. This afternoon, Hawaiian Airlines announced four new routes coming in 2021, including all-new nonstop service from both Orlando (MCO) and Austin (AUS) to/from Honolulu (HNL). Our inflight Hana Hou! Hawaiian Airlines to offer coronavirus tests for passengers The airline, which joins United in offering the service, will offer testing at drive-through labs in Los Angeles and San Francisco (iStock) Meanwhile, the Hawaiian Humane Society put out a call to the community for donations and little did they know, their animals would receive a first class gift. We use electrostatic spraying to more comprehensively and evenly clean aircraft cabins with hospital-grade disinfectants, registered with the Environmental Protection Agency, that coat hidden and hard-to-reach surfaces. We disinfect our common areas, such as our counters and kiosks, multiple times each day. In line with recommendations by leading public health authorities, we have reinforced and enhanced cleaning procedures across our business, including regularly reviewing our safety measures to align with new research as it becomes available. For flights over 670 miles (typically over two hours): On flights departing between 5 a.m. and 8 p.m., first-class passengers are also offered a croissant breakfast sandwich, signature fruit and cheese platter (pre-order recommended) or chicken curry wrap. Hawaiian Airlines (Hawaiian: Hui Mokulele ʻo Hawaiʻi) is the flag carrier and the largest airline in the U.S. state of Hawaii.It is the tenth-largest commercial airline in the US, and is based at Honolulu, Hawaii. Masks or face coverings with vents or exhalation valves, mesh face coverings or other obviously transparent cloth coverings (excluding non-porous see-through materials like plastic) will not be considered acceptable forms of face coverings. Hawaiian Airlines airport employees are trained to identify and assist people showing symptoms of illness, such as fever, nausea and respiratory issues, while minimizing the risk of exposure to themselves and others. Simple, safe and reliable COVID-19 testing options that meet the State of Hawaii’s pre-travel requirements. Our primary concern is always the health and safety of our guests and employees. HONOLULU – Hawaiian Airlines, Hawai‘i's biggest and longest-serving airline, today became the first U.S. carrier to allow members in its loyalty program to redeem miles for a pre-travel COVID-19 test. With some airports, a first-class ticket comes with access to a separate security line. Medallion Members will be cleared for Complimentary Upgrades to Delta One (within the U.S. 50), First Class and Delta Comfort+ based on their designated clearance window in priority order, availability and other measures we have implemented – like reducing the number of passengers per flight – to create space onboard and provide a safer environment for our customers and employees. Meanwhile, most are operating with a highly stripped-back service in the premium classes, begging the question of whether it's still worth shelling out to fly business or first class when travel restrictions lift but these measures are still in place. I … Children under the age of two will be exempt from the policy. What do I need to do to change or cancel my reservation? Please note that any face covering exemptions apply only to travel on Hawaiian Airlines or ‘Ohana by Hawaiian. Our flight attendants use masks and gloves as a precautionary measure, and we have made temporary changes to our in-flight service to limit person-to-person contact. We have temporarily moved our First Class pre-departure beverage service to commence soon after takeoff, to limit guest removal of masks while Main Cabin guests are boarding. We have temporarily closed the Kauai and Hawaii Island Premier Club locations. Chan School of Public Health and the Department of Defense have validated that the risk of viral transmission on board a commercial aircraft is extremely low. Come 2021, Hawaiian Airlines will offer even more gateways from the mainland to Hawaii. The airline will serve the route with Airbus A321neos, a quiet and fuel-efficient aircraft with 16 luxurious leather recliners in First Class, 44 Extra Comfort seats and 129 Main Cabin seats. Hawaiian Airlines airport employees are trained to identify and assist people showing symptoms of illness, such as fever, nausea and respiratory issues, while minimizing the risk of exposure to themselves and others. The airline operates its main hub at Daniel K. Inouye International Airport on the island of Oʻahu and a secondary hub out of Kahului Airport on the island of Maui. Hawaiian Airlines airport employees wear face masks when interacting with guests. What do I need to do to change or cancel my reservation? The first, Orlando, will be the first … Delta is also limiting first-class cabins to half-capacity, and it is “blocking one aisle of seats on aircraft without middle seats.” ... Hawaiian Airlines. In response to the coronavirus pandemic, some airlines have stopped offering first class seating options to travelers. We are only pouring beverages, including alcohol, coffee and tea, on our long-haul JFK and BOS routes. Ontario’s recovery ranks first among airports in California and third nationally, having regained roughly 50% of passenger volume compared to a year ago. The COVID-19 pandemic has devastated the air travel industry. Hawaiian Airlines to offer coronavirus tests for passengers ... German carrier Lufthansa announced recently that it will begin offering coronavirus tests to its business and first-class passengers We have detailed protocols for cleaning and disinfecting our aircraft. In first class, … Hand sanitizers are readily available for travelers at airports statewide and on the mainland. Guests will receive a packaged wet hand towel instead. Passenger loads are capped at 67% in domestic first class cabins and 60% for main cabin (economy) and Comfort+. COURTESY HAWAIIAN AIRLINES Travelers on Hawaiian Airlines’ nonstop flights to Honolulu from Orlando, Fla., and Austin, Texas, will be able to … Magazine is now individually packaged and available in the seat pocket on North America and International flights. Complimentary bottled or canned alcohol is also available for international Main Cabin guests. Hawaiian Airlines is now providing coronavirus testing for its passengers. Pillows are currently unavailable in the Main Cabin on North America long-haul JFK and BOS flights, North America red-eye flights, and on our PPT and PPG flights. For more information about how Hawaiian is supporting travelers and communities during the COVID-19 pandemic, as well as current flight schedules, please visit the carrier’s COVID-19 hub. Some 17 Hawaiian Airlines employees tested positive for COVID-19 after the training and that cluster was subsequently linked to another cluster of 20 cases involving two gyms. On flights between the Islands, the air in our Boeing 717 cabins is not recirculated but instead continuously replaced with fresh, outside air controlled for temperature. Get notifications for low fares & special deals. Our neighbor island aircraft are cleaned and disinfected daily. We will also be deplaning by rows, starting from the front of the aircraft, and asking guests to remain seated until their rows are called. We have temporarily suspended the sale of alcoholic beverages on board. ... Like everything related to COVID … Our Neighbor Island guests can pick up individually packaged HanaHou! For the health of our guests and employees, we are committed to maintaining clean and disinfected aircraft cabins, and distance between guests during the flight where possible. Here's what you need to know. TSA is allowing passengers to bring liquid hand sanitizer up to 12 ounces in carry-on bags until further notice. Effective Thursday, Hawaiian eliminated change fees for guests who purchase tickets or redeem HawaiianMiles for Main Cabin, Extra Comfort or First/Premium Cabin Class seats. We offer exquisite, island-inspired meals created by Chef Lee Anne Wong. On transpacific flights, our cabin air is cleaned through high-efficiency particulate air (HEPA) filters that create a dry and essentially sterile environment, inhospitable to the growth of viruses. Hawaiian Airlines still offers meal service, but with slight changes. 14 Hawaiian Airlines flight attendants have tested positive for coronavirus after attending a training session at the company's Honolulu headquarters. Meal service in First Class is delivered on one tray instead of multiple courses. Main Cabin guests will board from the rear of the aircraft, in groups of three to five rows at a time. The first-class seat Hawaiian Airlines prides itself on its seats. While my departing flight from LAX had no such line, HNL does. At the Airport | On Board Our Aircraft | Changes to In-Flight Services, At the Airport The CDC continues to urge the practice of simple everyday habits to prevent the spread of COVID-19. We have suspended hot towel service on JFK, BOS and International flights. Hawaiian Airlines flight attendants wear masks while serving guests on board our aircraft. Every guest receives a complimentary bottle of water during boarding. Wondering if your carry-on meets size and weight requirements? Our transpacific aircraft are thoroughly cleaned and disinfected after every flight. Offer is also not valid for codeshare flight segments operated by Hawaiian Airlines and marketed by … We encourage our guests to follow their recommendations, which can be found on the. We are providing pillows and blankets for First Class guests on North America and International flights. Our latest updates and travel waivers for our network. Good news for anyone flying first class for the first time in/out of Daniel K. Inouye International Airport (HNL) in Hawaii! We recommend reviewing the following websites for the latest information: COVID-19 testing options – drive-through and at-home COVID-19 testing options that are safe, reliable and meet the State of Hawaii’s pre-travel testing program requirements. HONOLULU - Hawaiian Airlines will let its customers redeem frequent flier miles for a COVID-19 test kit before traveling. Guests are required to wear a face mask or covering that effectively covers the mouth and nose while boarding, through the duration of the flight and while deplaning at their destination. Many airlines are currently flying with empty middle seats in economy due to social distancing. ; Safe Travels app – all guests traveling into and within the state of Hawaii must complete mandatory forms using this app. Hawaiian Airline’s latest information on travel updates, travel waivers, and flight suspensions related to the COVID-19. Hawaiian Airlines takes in-flight meals to a whole new level thanks to our award-winning executive chef. Click here for baggage fees and restrictions. From delicious appetizers to enticing desserts and a fabulous meal in between, our culinary offerings will be unlike anything you've ever been served on an airplane. Guests are provided with a complimentary sanitizing wipe, as supplies permit. About Hawaiian Airlines Hawaiian Airlines, Inc. is a subsidiary of Hawaiian Holdings, Inc. (NASDAQ: HA). Guests who need special assistance, and those seated in First Class, will be able to pre-board. We recommend arriving at the airport early with ample time to complete the assessment, as the process may take more than one hour, and your flight will not be held. More information on how to make changes to your reservation online. First-class passengers are offered an assortment of snacks from a snack basket. We have temporarily reduced our selection of beverages to those that are canned or bottled, and suspended the sale of alcoholic beverages, for our North America Main Cabin guests on U.S. West Coast routes. Changes to In-Flight Services. Our selection of complimentary beverages has been reduced. The electrostatic treatment is applied on a regular basis on all aircraft in service. If you are unable to meet this requirement, we recommend that you reconsider your travel. Denver-based Frontier Airlines announced the addition of new flights and resumption of flights suspended during the COVID-19 pandemic between February and May in 2021. And, with that separate security line comes a lesser wait time. Agents may pause boarding and deplaning as needed to prevent congestion. We have placed 6-feet markers on the ground at our gates, as well as ticket counters and baggage claim areas. Please notify one of our Guest Services Agents as soon as you are ready to complete the medical assessment. 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