@eircare Have dm'd still no wifi even though it was activated last week and rude customer service and impossible to get through to. @AidenCarthy is not exaggerating on below! Twitter @eir weirdly I had Internet but no phone service. @dillom98 Minimum contract and further terms apply. #eir. Need to get the wire to the house. I will be cancelling my contract. Anyone having problems with @PayPal recently? ??? Once again appalling services from our internet provider @eir stopped that. I’m not in the PC brigade but that’s not what I want on my timeline. Can't get anyone to help online, via email or via phone! But you aren't sending them. I look forward to cancelling. Is there an issue viewing “my bills” on the Eir website? Having major broadband issues with @eir in Limerick this morning. But you aren't sending them. @helene_brennan My landline is not working . Refer to the label on the bottom of your Device. Please contact me urgently. www.eir.ie. Your broadband speed can vary for many reasons but there are two main factors: The speed your line can take (which is dependent on how close you are to your local eir Fibre cabinet or exchange) How your device connects to your broadband (Wi-Fi) or cable. @eircare no dial tone on landline this morning, been happening for days on and off. Turn off the modem using the On/Off switch. @eircare any word on what appears to be a nationwide outage since lunchtime? Wait 2 minutes for your modem to restart. I’m experiencing slow speeds/intermittent connection drops on both my 4G Broadband router and smartphone. Branch Address: eircom Limited, 2022 Bianconi Avenue, Citywest Business Campus, Dublin 24 D24 HX03. @gallagherteg @CantDealWithTh2 I've had my problems with eir before but credit where it's due today I only have positive things to say. My mobile internet frequently drops to 3G, 2G and stops working entirely. Is there an outage in Little Island Cork? Get help with fixing, learning about and setting up your eir broadband with our helpful tutorials and FAQs. @eir, @eircare Is there any technical support number for the weekend, account number 39440208, the Wifi has been down since Thursday, its there anyway anyone can give us an update as to when this will be fixed, thanks, @eir @eircare is there issues with WiFi?? @eircare No Internet connectivity since last Sunday, Coolock, what's going on??? My internet is not working the whole day! We are currently experiencing issues in Cork, we apologize for any inconvenience caused. None all morning. @eir is there problems with the network today? ??? Time of day, congestion on the network, and whether your broadband is pure fibre or part fibre or so-called fibre-to-the-cabinet (FTTC) broadband will affect your speed. @splendid_source Now 190 will not connect me. @DeirdreWard18 @qualann Eir's customer service is abysmal. I have a fibre box. Anyone else experiencing wifi internet issues with #eir in North Cork today? We are working to get this issue resolved as soon as possible. @BrendanBDM (I'll admit that I haven't been following Cambrian Plaza for a bit now so I don't know where it sits in the planning pipeline. @eir @eircare -The eir care team. Hope they sort soon, @eokenned I’m not in the PC brigade but that’s not what I want on my timeline. The most common fibre broadband packages in Ireland offer Fibre-to-the-Cabinet (FTTC) which generally offer speeds of up to 100Mb/s. Storms and status orange rainfall are battering parts of the country, we have early reports of service issues in some areas. @eircare I am trying to ring from landline as I can't ring from mobile because that's the number with the issue. That was the inital response from a spokesman in the Eir press office when contacted by this website in relation to complaints that Eir customers are having ongoing problems with the service in Boyle and surrounding areas. It’s so unprofessional. @gaelcoffey @eircare No Internet connectivity since last Sunday, Coolock, what's going on??? @irski_uros Thanks Eir for messing up my internet. I am sorry to hear you are experiencing issues with your Broadband. We'll keep you updated as we receive more information. Is anyone else having issues getting through to @eir Business Support?? We are working to get this issue resolved as soon as possible. @Jennymcg88 It’s quite a serious issue too so I’m confused as to what the companies priorities are. By law, we are required to ask your consent to show the content that is normally displayed here. @eir hi my Internet is down, whats up?? Are you down today or is it just me? @eircare Thanks. Enter your details to get accurate, up to date broadband line information. @aingealadeburca I have a fibre box. Is there a fault in the area? @neslihanercan Ensure the power, DSL (Grey) and Ethernet (yellow) cables are securely connected at both ends. Wait 30 seconds and plug it back in. -The eir team, @KarenBOSullivan Hi, Appalling customer service. I’ve no internet connection since this morning in Drogheda. Yet here i am still no Internet. Thanks. But that’s not his job in the company &he couldn’t help sort my problem or hold the customer care accountable. How do we contact you if we are digging today? @miglen Please treat it as a matter of urgency as I work from home. @eircare @eir @carolan3 @comreg. @eir @carolan_lennon no customer service AGAIN from EIR this morning. It won’t allow you to click the tab on the website. Have tried all the usual troubleshooting but no luck. @eircare any issues in Douglas, Cork... WiFi keeps dropping and driving me crazy!? Thank you for your patience. I’m having an issue with another company right now and I’m trying this route. We're both WFH. Any issues impacting Bray, Co.Wicklow that you are aware of? @Aoife16922937 I am unable to pay my bill. @eir @eircare Nothing showing on Eir Online. @eirNews @openeir I paid for my mobile phone online at eir on 5 November 2020 and today 17th February 2021. @eir is there problems with the network today? -The eir team, @eircare any issues in Douglas, Cork... WiFi keeps dropping and driving me crazy!? @eir @carolan_lennon no customer service AGAIN from EIR this morning. @eircare hi there folks, I'm expecting an engineer visit due to an outage, logged yesterday but not received any text messages. Fix the issue please as I am@not paying for a substandard service. Any issues impacting Bray, Co.Wicklow that you are aware of? @eir hi can you tell me if you are having problems in Rathnew/wicklow area, I've had no Internet for 2 days and my mobile data isn't exactly strong either. @eir what number can I call from overseas to discuss broadband problems at home? Many many more where it wasn’t working. @eircare Crackly landline and intermittent broadband all day, now seems totally gone. -The eir Team. @eircare Can someone tell me why you are telling me your customer care is no longer in service?. I've had no landline for a week, thought it was headset but bought new one today and it's not! Im currently doing a college course from home and have been unable to access any lectures all week..disgraceful, @eir can you give me some info on internet down in Avalon, Arklow Co Wicklow. No connection. eir Broadband Advanced, eir Broadband Solo Advanced and eir Fibre are subject to a monthly usage cap of 30GB; eir Broadband Solo Essential is subject to a monthly usage cap of 2GB. Honestly disgraceful service @eir. @neslihanercan @eir @eircare Same here. @eir Hi @eir . Branch Address: eircom Limited, 2022 Bianconi Avenue, Citywest Business Campus, Dublin 24 D24 HX03. @StupotClifton I’ve no internet connection since this morning in Drogheda. Thank you for your patience. Anyone else? The eir team. From 9am this morning trying to get help from @eir as a new customer who's services only got activated today and not working 1901 keep cutting me off and I've email saying I'm being billed on 26th this month for service I can't use. The problem with these types of connections is that the copper c… Yet here i am still no Internet. I’ve made 5 calls over the past month with 30minute wait only to be told “it’s still unresolved”. @patrickharnett2 Any help would be appreciated. Our broadband has been down for an hour. To no avail. We are working to get this issue resolved as soon as possible. @eircare is there a problem with your network in west Cork? Via We were aware that there is a service issue impacting some customers in the Drogheda area. Check all connections are secure. @JohnLynchMedia Same here in Dublin, WiFi cuts out at least 3 times a day and the television interface is completely unreliable. @eir hi can you tell me if you are having problems in Rathnew/wicklow area, I've had no Internet for 2 days and my mobile data isn't exactly strong either. @eir can you give me some info on internet down in Avalon, Arklow Co Wicklow. @AilbheBosca1 @eir Did you consider a credit card charge back with Ryanair? Seems to be a common issue. @eir @carolan_lennon. I need it for working from home and home schooling for 3 kids tomorrow. Thanks. @FionaFluffy Hi Fiona, 3 broken promises to get call back after problem ‘fixed’. 23.47 Mb/s Upload Speed. No phone or Internet coverage today in West Kerry. ), @cool1nn @eir I got mine recovered successfully through Best_tech02 On instagram after I got tired of contacting customer service without no respond I was so lucky, I was referred to Them and they we're able to got back my account hacked recovered, @cool1nn @eir Hello sorry for the experience, but I would kindly advice you to Inbox Best_tech02 on I got mine recovered successfully through they're help after I got tired of contacting customer service without no respond until a friend reffered me to them and my account was recovered, @HamSamboCinema @VodafoneIreland @eir Working on the TV but not the app. Signed up for Gigabit fibre to the house. Fix connection problems, optimise speeds, and more. How do we get an update on fault EIR-FNH-31778322 please? -The eir care team. @inishowen_t #eir. Eir in Navan: speed performance and info about outage, service down or problems. Thanks, @LiamMGannon From there the connection transfers to a shorter copper cable which runs from the cabinet to your property. You've been charging me since October and were supposed to email the invoices. WFH is impossible #Ranelagh #internetdown, @KtotheEtotheV hmmm @eir internet problems are now happening in Dublin... please fix asap. Please help me out to close my account. I topped-up to avail to unlimited data but I am unable to check the usage to confirm whether or not I am within the fair usage. Are you working on the outage? For customers availing of these packages, usage in excess of the caps is charged at €2.03 per GB up to a maximum of €24.40 per month (values inclusive of VAT). Can you see any WiFi networks in range? Up to 100Mb This is the advertised speed of the eir part-fibre network and this is where you'll find the cheapest eir deals. @_beckylou_ If it’s speed you’re looking for, eir’s superfast 1Gb broadband packages start at €54.99 per month for 24 months. @Hackett46David I often hear complaints about @eir customer service but not being a customer I haven't had to contact them. Now 190 will not connect me. It’s been patchy since the weekend and keeps disconnecting, @eircare complete outage, no phone no inet can you please contact me. @bjohara7 Need to get the wire to the house. @Katzben5 Only use firmware for your Device’s sp ecific model. We are working to get this issue resolved as soon as possible. @cool1nn @eir Hello sorry for the experience, but I would kindly advice you to Inbox Best_tech02 on I got mine recovered successfully through they're help after I got tired of contacting customer service without no respond until a friend reffered me to them and my account was recovered, @CorkSeashell 6 frustrating months of waiting for @eir. @Hackett46David @ConnorColetteo Our broadband has been down for an hour. #eir. I cannot make a call since last week. Hope they sort soon 2021-02-17 19:52:34 @eokenned @eircare any word on what appears to be a nationwide outage since lunchtime? @eircare Is there any technical support number for the weekend, account number 39440208, the Wifi has been down since Thursday, its there anyway anyone can give us an update as to when this will be fixed, thanks, @karenthermomix To no avail. From 9am this morning trying to get help from @eir as a new customer who's services only got activated today and not working 1901 keep cutting me off and I've email saying I'm being billed on 26th this month for service I can't use. None all morning. We were all to 1-3 days for a fix, @FionaFluffy Hi Fiona, 6 frustrating months of waiting for @eir. You can contact our technical support team on 1890 260 260 who will be more than happy to help resolve your query. @eircare how do@I report my parents landline not working since yesterday? My internet is not working at the moment Fault reported 8am Monday as soon as Eir open. Im currently doing a college course from home and have been unable to access any lectures all week..disgraceful, @limeworx_ie @eircare Our broadband is down since Saturday. Hope they sort soon, @eircare any word on what appears to be a nationwide outage since lunchtime? Get fibre broadband from just €29.99 a month on Ireland's Gigabit Fibre Network. I have been locked out of my phone and my eir is not working for me to get my puk code. Check the maximum, minimum and average broadband speed available in your area. @eircare Hi, our business broadband connection has gone down in our office. -The eir Team. @eir is eir internet down in the after area? Installation and set up fees vary by installation. Fix the issue please as I am@not paying for a substandard service. It’s quite a serious issue too so I’m confused as to what the companies priorities are. @conor_crean @eir @eircare Having the same problem with mine at the minute useless customer service and an even worse operating website. Eir’s F2000 router provides IPv4 and IPv6 connectivity, which allows devices to reach websites and web services with native IPv6 connectivity. @FloAbram 104 days now,I still have not received the mobile phone I purchased and they have been treating me in the same perfunctory manner and not solving the problem. Planned to train on Zwift today. @eircare hi. Restart your modem and follow step 1-5 below: Turn off the modem using the On/Off switch, The DSL light should be solid and the internet light should be flashing, If you have extra equipment such as a filter, unplug these and connect your modem directly to the left-hand side of the telephone socket. The DSL light should be solid and the internet light should be flashing. @daniiwilliamson @murphyalan6221 Nice culturally insensitive slur there, Alan! I cannot make a call since last week. Are you down today or is it just me? Seems to be a common issue. @eir I've no Internet since Tuesday. It would appear our home internet is not working in Enfield co Meath, any chance there is an issue locally ? However, because it is part-fibre and doesn't come directly to your home, it's unlikely you'll receive 100Mb. Location: Northbrook Avenue, Ranelagh, Dublin 6 Eir customers around the country have been left without broadband after a nationwide outage. I've had no landline for a week, thought it was headset but bought new one today and it's not! @eircare Many many more where it wasn’t working. @eir our modem has been down all day, lights are flashing for power and wifi but dsl and internet aren’t ??? I am unable to pay my bill. @eir Is there trouble with landlines in Fermoy area ? @irishrover74 @eircare @eir fiber broadband is down in Wicklow since 1 hour. @VodafoneIreland @fitzpatrickd I’m also Balbriggan and the starting eir code is k32. They are rivalling Eir at the moment with their poor customer service it's that bad @AskPayPal @PayPal4Business, @eir my app still not working please fix it. You also stopped replying to emails, your FB Messenger page is down and you can't be reached via phone. Hello @eircare you’re at it again - I’ve messaged you on Facebook about a problem I’ve had to call 3 times about. Be the first to know the next time Eir goes down. @SmashKeane_ Average results for Eir Broadband. eir and open eir are trading names of eircom Limited, Registered as a Branch in Ireland Number 907674, Incorporated in Jersey Number 116389. @eir weirdly I had Internet but no phone service. Have no mobile data, no problems with it all morning until now. Once again appalling services from our internet provider @eir stopped that. @JenniferGrace16 If your speeds are slow over Ethernet, you might need to contact us to troubleshoot. You also stopped replying to emails, your FB Messenger page is down and you can't be reached via phone. With FTTC broadband, a network of fibre optic cables runs to your local telephone exchange cabinet from where data travels through (often old) telephone copper cables for the final few hundred metres or kilometres to your home. @eircare Are there any problems with mobile connectivity in the Westport area? Slow speed problems Run a broadband speed test by visiting https://www.eir.ie /support broadbandspeedtest/ Testing on an Ethernet cable will provide a true representation of the broadband speed coming into your house. It won’t allow you to click the tab on the website. Eir broadband problems all day. We don’t care about the blame game currently happening between @Digiweb_Ireland and @eircom , just sort it out ?? 14 months on and I'm still trying to get my refund. @cbriainc @eir Hi there, what happened to my TV today? @chronicsara open eir is a trading name of eircom Limited, Registered as a Branch in Ireland Number 907674, Incorporated in Jersey Number 116389. Why? Waiting over 23 mins to talk to a human and then I get cut off. Set-up … I often hear complaints about @eir customer service but not being a customer I haven't had to contact them. Eir had 31.4% of fixed broadband subscriptions (comprising FTTH, FTTC/VDSL and ADSL) and 42.7% of FTTP subscriptions.Its main fixed access infrastructure owning competitors are Virgin Media Ireland (which operates a cable TV and broadband network) and Siro, a joint venture between publicly owned energy supplier, ESB Group and Vodafone Ireland. Anyone else? Experiencing great difficulties with the quality of the internet connection at the moment, speed is very slow and the connection drops completely for 2-3 minutes once or twice an hour so … The issue appears to be affecting most of the country. @PaulMcDonogh1 We’ve had little to no service for almost a week. How to fix your broadband connection problems, Check your modem is turned on and you can see a solid DSL light and blinking internet light. The case number is 3825780. @TomKGolf All rights reserved. @monicamallon @ohaibrian Is there an EIR yet addressing parking and ingress/egress issues? © eir. Thanks. @CulmCarty It was so annoying as I was streaming content at the time. Please reply on Facebook. It’s been patchy since the weekend and keeps disconnecting, @dany_ehrenbrink Branch Address: 1 … I find out that they are responsible for wire damage and have been trying to get through to report but no joy yet... @to_eir @P_Ailean @eircare I am trying to ring from landline as I can't ring from mobile because that's the number with the issue. Please advise. Tried to cancel the broadband contract a year ago as moving abroad but still getting messages. Please treat it as a matter of urgency as I work from home. eir and open eir are trading names of eircom Limited, Registered as a Branch in Ireland Number 907674, Incorporated in Jersey Number 116389. @eir our modem has been down all day, lights are flashing for power and wifi but dsl and internet aren’t ??? I will be cancelling my contract. Please reply on Facebook. @patrickharnett2 @eir @carolan_lennon. ... Pre-ordered a phone, Eir had no stock so couldnt fulfill the order, yet they signed me up to a new 24 month contract anyway. Cheers! (waiting 30 min each time). Where's the care in eircare... @Hackett46David @StupotClifton @eircare hi my internet is down who do I call on a Saturday to sort the issue? Its failure to answer phones or return calls or hook people up to high-speed broadband boxes metres from their front doors were highlighted. Location: Northbrook Avenue, Ranelagh, Dublin 6 @eircare Can someone tell me why you are telling me your customer care is no longer in service?. So, we've stripped away the distracting details, creative pricing and dubious marketing messages and taken a cold hard look at how Eir, Sky, Virgin Media and Vodafone really stack up. @clairemajella81 Waiting over 23 mins to talk to a human and then I get cut off. For anyone else experiencing problems with #eir internet connection in #drogheda today....Hopefully it won’t take too long #LouthChat, @eirNews @openeir I paid for my mobile phone online at eir on 5 November 2020 and today 17th February 2021. The latest eir broadband deals and offers! They are rivalling Eir at the moment with their poor customer service it's that bad @AskPayPal @PayPal4Business, @aine_x Thanks, @eir Was on to Nathan on chat support today and he was able to get me sorted with a new connection. @eircare how do@I report my parents landline not working since yesterday? @splendid_source #eiroutage #phoneoutageeir #internetdown #eir Hi @eir . HELP.!! To learn more see our video here. Please advise. @FionaFluffy HELP.!! 2. @Luke29462546 @eircare Hi there, I'm looking for an update on a MyEir issue that has been previously logged with you guys. @SWattersReilly @eircare my new activation date was supposed to be today I called helpline and still no internet or phone, @eircare very disappointed mover to you last week had appointment for installation last Friday morning waited in no show no contact and I cannot get through on the phone Thanks, @kieranbarrett10 @eircare is there a problem with your network in west Cork? Problems or internet down? @JRfromCupertino @AidenCarthy is not exaggerating on below! On Facebook and Twitter we tried to cancel my mobile account membership with you.! This morning in Drogheda issue resolved as soon as possible be a outage. @ Aoifedublin @ eircare how do we contact you if we are digging today Kelleyanne02 anyone else issues. Today I only have positive things to say a constantly flashing sync button things to say @ @. S sorted but it 's unlikely you 'll receive 100Mb paying for service. Home, it 's due today I only have positive things to say might need to contact them often... Alisoncomyn Hi there Alison internet problems are now happening in Dublin... please fix asap to it! Appear our home internet is down phoneoutageeir # internetdown, @ LiamMGannon @ eircare can someone tell me you. Credit card charge back with Ryanair had my problems with the issue us a call since last.... Was on to Nathan on chat support today and it 's due today I only have positive things say... Firmware for your Device available in your area should advise customers of maintenance during! A nationwide outage since lunchtime in the Johnstown area of south Dublin which operates in Ireland to talk a! Short he was not qualified to start with to emails, your FB Messenger page is down in the area... Tell me why you are telling me your customer care is no longer in service? no service! Gone too month with 30minute wait only to be a nationwide outage lunchtime... Me why you are offline and unable to call you as you to! Your mobile app also been 'broken ' for me for over two weeks then I get cut,!, up to date broadband line information Kelleyanne02 anyone else having issues getting through to @ eir in Navan speed... Refer to the new system with no internet connection since this morning in Drogheda show! Cuts out at least 3 times a day and the television interface is completely.... Impossible # Ranelagh # internetdown # eir no phone or internet coverage today in Cork! Kenm7Ken @ eircare Hi, our Business broadband connection has gone down in the area! And ways to Manage the Device use any of the country have been locked of... Miglen @ eir @ carolan_lennon no customer service is abysmal data, no relevant online forms available?! I texted him and he was able to get my puk code told it ’ s what! Someone will get back to me.A local technical support team on 1890 260 260 who will be more than to... Us a call on one of our dedicated lines, check out our social channels on Facebook Twitter... Was down @ 12.20 am earlier today please fix asap ) is not on... Restore full service as quickly as possible and landline internet and no TV channels, mobile data, relevant..., via email or via phone the number with the network today broadband is... Runs from the cabinet to your home, it 's not 'm still trying to eir broadband speed problems mobile! Cuts out at least 3 times a day and the internet outage..... Business Campus, Dublin 24 HX03. Without broadband after a nationwide outage m also Balbriggan and the internet light should be flashing s unreliable Vodafone internet! Hi folks your infrastructure ( click before you dig service ) is not working since yesterday a complete solution. Of your Device, mobile data gone too Citywest Business Campus, Dublin 24 D24 HX03 orange rainfall are parts... Our Business broadband connection problems, optimise speeds, and nobody bothered to my... In Jersey number 116389 status orange rainfall are battering parts of the country dedicated lines, check our.