These principles of behavior can be modified to suit the intended audience and purpose, but are intended to maintain professionalism and demonstrate a mutual show of respect between email … Free Resources. While you’re working in a customer service or as an inside sales team member, your calls must be also relevant in regards to your company’s standards and principles. ... mute your intercom, make and maintain eye contact, and listen … Got Manners? It’s no secret how your team writes customer service emails affects how customers perceive your brand in a big way. Email etiquette refers to the code of conduct that guides behavior when writing or responding to emails. ”Kindness and courtesy are at the root of a positive customer service experience.” - Shep Hyken. Based on a specific issue with a software application, the service agent is able to provide a complete resolution to the customer… Do's & Don'ts Of Email Etiquette: 1. email etiquette; often the most used method of communication with your customer! : Putting Your Best Foot Forward for Better Customer Service. Customer Service Representative. That’s why it’s so important to follow the rules of customer service phone etiquette. Some prefer to stick to formality, however. A large part of being a good customer service agent is remaining professional in the most difficult situations and learning how to respectfully represent the customer … Create a written email policy. Do proofread your email. When … Please for the love of whatever is holy on this earth! 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