If you are having issues with your remote from the Toshiba smart TV with fire tv edition then follow these steps. The only thing that I can do is turn the power to the tv off and on. Have you changed the batteries? The problem persists if the tv connected to a cable box or dvd player or if the tv is not connected to any device. I bought an official replacement, the NS-RMTSAM17. Voila! The buttons on the remote do not work. As time goes by this layer may get damaged because of friction and loose conductivity. (I started the TV with the remote because the power button was the only working button on the remote) #3. Regards, Jon Insignia™ Support The power button works on both the console and the remote. I changed remote batteries, and reset the receiver, but it didn't help. I have a Insignia TV Model NS-19E310A13. When it come out rebooting it will have to paired to remote again. I have a similar problem. #2. The tv's red standby light is on so i know it has power but when I press the power button on the remote or the TV nothing happens. It won't turn on. Have you dropped it? Recently it stopped responding to the remote. So maybe two months ago I got an insignia TV (model ns-24d510na17) and there's no buttons. Start the TV. I figured the remote wasn't working. With it powered up, press the reset button on the stick+ itself. Fixing Non Working Buttons of Any Remote Control: Remote control buttons have a conductive thin layer beneath. No other functions work from the remote, can't change channels, get the guide, etc. At all. When you highlight the input, and push the enter/ok/select button in the middle of the arrows, it should select that and change over. As a result, although the batteries are full and you apply great pressures on the button they do not … I have wireless receivers on other TV's that are working. Keep holding the buttons down until you get a message on the TV that it is connecting/pairing with the remote. Welcome to Community@ Insignia™! And THAT doesn't work either. Sorry but it sounds like stick+ needs to be factory reset. The suggestions put forth in the previous post detail only how to use the power button to power on/off the TV, not how to gain access to the local buttons for menus, volume, etc. There's only a power/input button (how the fuck does that even work) and a small black circular button. The TV works by … Change the batteries and switch your Smartphone camera on. Does the TV allow you to highlight all the inputs or only the ones the tv sees signal coming in from? I've looked everywhere. Has it come into water?Have you used a smartphone camera to see if it is working? I have an Insignia TV, model NS-46E481A13. Learn how to troubleshoot remote control buttons that don't work. Thanks, It has been working great until today. 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